Return and refund policy
We accept returns within 30 days of delivery.
To be eligible for a return, the item must be:
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Unused
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In the same condition that you received it
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In its original packaging
Certain items such as intimate goods, perishable items, or personalized products may not be eligible for return.
2. Return Process
To start a return, please contact us at:
Please include:
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Your order number
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The reason for the return
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Photos of the product (if damaged or defective)
Once your return is approved, we will provide instructions on how and where to send your package.
3. Return Shipping Costs
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Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
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We do not accept items returned without prior authorization.
4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery at help@graydiscounts.shop with photos of the issue.
We will send a replacement or issue a refund at no additional cost.
5. Refunds
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Please note:
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Shipping fees are non-refundable.
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Orders returned without authorization may not be eligible for a refund.
6. Order Cancellations
Orders can only be canceled within 12 hours of purchase.
After this window, the order may already be processed and shipped.
7. Late or Missing Refunds
If you haven’t received a refund after the processing period:
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Check your bank account again.
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Contact your credit card company.
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Contact your bank.
If you still need help, reach us at help@graydiscounts.shop.
8. Contact Us
For any return or refund questions, please contact: